As an undergraduate student, Lisa MacLeod wasn’t sure where her career path would take her. She majored in English literature and international relations with the aspirations of being a journalist or a State Department staffer and found herself back in academia not long after.

Lisa MacLeod/Soka University of America

Now, as the inaugural assistant dean of student success at Soka University of America since last fall, MacLeod is charged with breaking institutional silos at the California institution to improve student outcomes after graduation, working collaboratively across campus.

MacLeod spoke with Inside Higher Ed about her time thus far at the institution, a private liberal arts college, and her aspirations in the long-term.

Inside Higher Ed: What is your new role at Soka and how does it fit into institutional goals for student success?

MacLeod: One of the most important things [about my role] is that I am housed under the dean of faculty, so I’m not under the dean of students, which is very different from how a lot of schools have done this.

My top priority, luckily, isn’t getting students to graduate—because we already are doing that very well as an institution … I’m not just new in the job, the position is new at the university—so there’s some room for me to define what the position is.

I was asked to look specifically at advising. Right now, our program is all faculty individually advising students for academic advising. Career services and internships is the other side of the house, and historically, the two sides of the house don’t talk to each other very well. So looking at how we advise, but also thinking about, are there ways that we can integrate better, because we have lots of good things happening by different people. But do faculty know about that? Do they know enough about it to recommend it to students? Not so much.

The other thing is starting to integrate career readiness skills into the curriculum. This year, we are rolling out RATE (Reflect, Articulate, Translate, Evaluate), which was developed by the University of Minnesota for their liberal arts students.

We’re having our first cohort this coming semester—so beginning in February—of faculty fellows who have pledged to develop the RATE system into their existing course, and we’re supporting them with some training and other kinds of activities so that we’re very specific in the application. We’re not asking you to change your course. What we’re asking is that you make it more evident to students how they are developing career readiness skills in addition to academic and subject area knowledge.

Inside Higher Ed: You were a double major in college. While interdisciplinary learning can be an asset to students, sometimes academic departments can be more focused on helping students on a specific path within their discipline. Do you have any insights based on your experience as a dual major and helping students find their own path?

MacLeod: At Soka, we don’t have majors—everyone graduates with a major in liberal arts, and then within that, we have concentrations. Students here do have the opportunity to double concentrate, so they’re not taking as many courses as you would for a major, but there’s still some degree of specialty.

I encourage them to look at the whole course catalog and say, “Take the classes that really attract you, that are interesting, and you’ll figure out how they connect to each other if you look for it,” and to not worry about double concentrations. Or, you know, force yourself to take courses you wouldn’t otherwise.

Certainly, I encourage students, depending on what their interests are, if you’re going to go to graduate school, yes, take statistics, take a research methodology course. Do these kinds of courses that are skill building [so] you’ll have that [for] the next level of your education; they will have expected you to have that background.

But beyond that, I’m really focused on having students maybe try something they wouldn’t otherwise. I wish as an undergraduate I had taken an anthropology class, but it never occurred to me; it just wasn’t on my radar. Explore, because you don’t know what you don’t know, and to really find something that drives them, that they’re really excited about doing the coursework and learning more about that area. Because they’ll put more into it, and as they put more into it, they’re going to develop the liberal arts skills in the process. Whereas, if they’re forcing themselves to take a course because they feel they should take this course, they’re not going to have the same level of motivation. They’re not going to get the same out of it.

Inside Higher Ed: As you said, one of your priorities is advising, which is so important to the student journey. What does quality advising look like to you?

MacLeod: I think that quality advising really requires time and listening.

I always ask students to come in with kind of a worksheet: Where are you [in your progress] toward graduation? Where are you in terms of taking required courses? But I also ask them things like, “OK, this is a required course, but you have a selection of five different faculty members that might be teaching that course, and of course, they bring their skills and expertise and kind of personality in each course. Why did you choose that faculty member? If you’re interested in this, maybe this other faculty member—even though it’s the same requirement—might teach that course in a way that you would find appealing?” And directing them to resources, encouraging them to talk to faculty before they enrolled in the course if they have questions or concerns or if they’re not certain about something.

Then also asking them very blatant questions that I wish someone had asked me when I was an undergraduate. What are your plans after you graduate? What are you doing to achieve that goal? What information do you need to know, and how are you going to get it moving forward?

I took time off [after graduating] because I’d never had those conversations. Maybe people at the university thought I was having it with my family. My family may have thought I was having it with people at the university. I’m not sure where I lost the memo, but it just didn’t happen. Before, someone had always come along and said, “Apply for this,” and it was a very structured thing. That’s not how life after graduation works at all. So I ask those questions I wish someone had asked me.

Inside Higher Ed: What is student success to you?

MacLeod: It’s not for me to define for someone else what success looks like. I have my own ideas, but I think it’s wrong to impose that on other people, because success can look like so many different things.

In general, I feel that student success is they graduate from the program, and they feel good about that. That there’s not regret that they should have gone someplace else, but also that we’ve equipped them with the skills in their personal and in their professional life to face the challenges that will inevitably come and to be able to surmount them.

The first couple years after graduation for everyone is hard—that’s just kind of the nature of the beast—but that they are prepared for, that they can get through it, and know that there’s something on the other side. that they are confident in their skills, that they will figure it out and then end up on the other side in a career that they find fulfilling in some manner, being able to contribute to the community, if that’s their goal, in a way that is meaningful to them. And hopefully happy alumni that are talking to our current students that and sharing their experiences.

Inside Higher Ed: What are your long-term goals in this new role?

MacLeod: It feels like so much of academic life is keeping your head above water for now.

I think that in the long term, I’d really like to see a more collaborative campus culture, where faculty members are supporting each other in their endeavors, maybe a bit more. It’s not that my colleagues are unsupportive, but we don’t always ask each other or are aware of the ways in which our research overlaps and we could actually be doing more—whether it’s with our teaching or where we could be drawing more on each other’s skills and knowledge base.

I’m still really new at this … so I think right now my priority is still listening, rather than planning for the future.

Seeking stories from campus leaders, faculty members and staff for our Student Success focus. Share here.