RVDA has expanded its Help Desk & Solution Center by adding a text line to enhance communication with dealer members. The new service, aimed at streamlining support, allows members to reach out via text for assistance on various industry-related matters.

The Help Desk & Solution Center provides support on topics such as RVDA member benefits and services, manufacturer and supplier inquiries, human resources, compliance obligations, insurance issues, consumer dispute resolution, industry data, and dealership operations. This initiative is part of RVDA’s ongoing effort to improve resources available to its dealer members.

RVDA staff administer the program, ensuring that inquiries are addressed promptly and accurately. For more complex issues, dealer inquiries will be forwarded to Better Vantage Point, RVDA’s endorsed Dispute and Risk Management provider. 

The addition of a text line aims to make the Help Desk more accessible and efficient. Members can now seek assistance through four contact methods: the RVDA website, email, text, and phone. This multi-channel approach is designed to meet the varied preferences of RV dealers seeking support.

In cases requiring specialized expertise, Better Vantage Point will provide up to one hour of expert support at no charge to the dealer. This arrangement underscores RVDA’s commitment to offering valuable services that address the challenges faced by dealers in the RV industry.

Confidentiality is a key aspect of the Help Desk & Solution Center. All submissions are handled discreetly, ensuring that sensitive information is protected. RVDA staff and Better Vantage Point personnel are the only parties with access to these inquiries, reinforcing the association’s focus on privacy and trust.

“The RVDA Help Desk & Solution Center is a member-only service, and all dealer inquiries will be handled in accordance with RVDA’s commitment to supporting its members,” a press release indicated.